MC Minh Trang said that she has received feedback from parents with the most positive and receptive spirit. Especially the post reflecting a parent in Hanoi about her child being bullied, MC Minh Trang shared that she proactively contacted directly to inquire about the health of the camper and sent a sincere apology to the family and the camper for this unwanted incident.
MC Minh Trang said: "Regarding the specific reflection of the LXD camper's family through the post on the personal Facebook page of Ms. L. of D.'s mother, I directly contacted Ms. L. to inquire about D.'s physical and mental health, listened in detail to the family's feedback, suggestions and wishes, as well as discussed what the Village could do to best support D. and work with the family to resolve any frustrations and misunderstandings."
Not only stopping at an apology, MC Minh Trang also said that on behalf of the Eager Village team, she sent a direct apology to Ms. L. and her family and asked Ms. L. to convey her apology to D. for the incomplete experiences when participating in the summer camp, as well as the misunderstandings and unnecessary stress in the process of receiving feedback from the family.
Another notable move is that the founder of Eager Village has connected two families of campers who have conflicts to exchange information, creating an opportunity for the children to put aside unhappy memories and mend relationships.
Children's experiential activities at the Eager Village summer camp. Photo: Summer camp fanpage.
MC Minh Trang emphasized that Eager Village always appreciates feedback from parents to improve the experience, grow in service quality, infrastructure, and customer support and care, and receive feedback.
Finally, as a founder and a mother, MC Minh Trang would like to express her sincere thanks and apologies to all parents for the incomplete experiences that the children, parents and families have had at the Village.
The female MC shared that the initial goal when building Eager Village was to create a "small piece of countryside soul, where her own children and many other children and their parents can find joy, peace, warmth, and simple lessons about nature...".
She affirmed: "With this lesson, Eager Village always remembers to remind itself that it must try harder and make continuous efforts every day to move towards the good goals that the Village has set from the very first days."
The official actions and apology from MC Minh Trang are expected to help ease public outrage.
Source: https://phunuvietnam.vn/mc-minh-trang-len-tieng-ve-on-ao-lien-quan-den-trai-he-lang-hao-huc-20250705175458356.htm
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