According to information reported by the people, for 3 days (July 9-11), at the headquarters of Xuan Giao commune, TPBank and LPBank employees appeared and asked people to provide their phone numbers, citizen identification cards, take photos of their faces and hand over their mobile phones to support "completing the creation of personal identification codes".
The bank employees did this after the police officers completed the VNeID level 2 personal identification procedures. Afterwards, some people discovered a text message in the phone trash saying that the bank account creation was completed and asked to clarify the matter.
After receiving the information, LPBank leaders immediately requested LPBank Lao Cai Branch to report the incident.
Specifically, on July 8, LPBank's Bao Thang Transaction Office sent a document to the People's Committee of Xuan Giao Commune and the Xuan Giao Commune Police asking for coordination in opening free bank accounts for people who completed level 2 electronic identification.
This coordination process is carried out at the Commune Cultural and Sports Center and is announced to the people.
Confirming the incident, the Director of LPBank Lao Cai Branch said: “Opening an e-wallet (lienviet24h application) is completely free and is carried out in accordance with the bank's regulations.
However, during the implementation process, due to the large number of people gathered, some staff did not provide clear advice and instructions. Some people did not understand how to install the application and were concerned about information security, so they were upset and asked to delete the opened account.
Realizing that accounts were opened without specific instructions and agreement with customers, LPBank leaders immediately requested Bao Thang Transaction Office to coordinate with the local authorities of Xuan Giao commune, proactively organize dialogues, provide satisfactory explanations and commit to people to close all accounts opened on the system if the implementation process is not in accordance with the Bank's regulations.
In response to this incident, LPBank pledges to comply with legal regulations and strictly handle violators. In case customers do not really want to use lienviet24h, the Bank will close opened accounts within 3 days and pledges to keep related information confidential .
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