Article 2: EVN Party Committee: Pioneering digital transformation, creating the future of the electricity industry

(Chinhphu.vn) - In the context of the Fourth Industrial Revolution taking place strongly, digital transformation (DTM) and the application of science and technology (S&T) are not only inevitable trends but also the core driving force and key for enterprises, especially State-owned economic groups, to break through and develop sustainably. For Vietnam Electricity Group (EVN), the Party Committee of the Group has soon recognized this strategic importance, identifying DTM and the application of S&T as one of the key breakthroughs, creating a new era for the electricity industry.

EVN won the award for Excellent Digital Transformation Enterprise for 4 consecutive years from 2019 - 2022

The Political Report of the EVN Party Executive Committee for the 2020-2025 term, presented to the 4th Congress for the 2025-2030 term, emphasized the motto "Innovation, acceleration, breakthrough, bringing the Group to comprehensive development in the new era", clearly demonstrating the political determination in leading the Group on this path.

Promote the application of information technology and perfect the database

Under the leadership and close direction of the Party Committee of the Group, EVN has been promoting the application of information technology (IT) in all areas of operation, especially in customer service. The Party Committee of the Group has resolutely directed the completion of the customer database, considering this the core foundation for better, more professional and more effective service.

The digitalization of the electricity service provision process, from new registration, information changes to troubleshooting, is all done through digital platforms. The goal is to help customers easily access electricity services anytime, anywhere, minimizing cumbersome administrative procedures. Increasing the rate of direct electricity retail through digital channels is also a focus directed by the Party Committee, aiming to shorten the gap between EVN and customers, increasing transparency and convenience.

In particular, the EVN Party Committee has directed the Group to proactively develop an effective and sustainable power supply plan, not only ensuring economic benefits but also improving service quality for customers. This means that the application of IT does not stop at information management but also goes into data analysis to forecast demand, optimize power distribution, minimize incidents and improve system reliability. This is proof that digital transformation at EVN is not just a trend but has become a concrete action, bringing practical results.

Cashless payment and national public service connection: Innovation for customer benefit

One of the bright spots in the digital transformation work under the direction of the EVN Party Committee is the promotion of advanced and modern forms of electricity payment. The Party Committee has directed the Group to collect electricity bills in non-cash forms, through banks, e-wallets, mobile applications... The goal is to enable customers to pay for electricity services anytime, anywhere, quickly, safely and conveniently.

Increasing the rate of non-cash electricity bill payments not only brings convenience to customers but also contributes to promoting the digital economy and cashless society according to the Government 's policy. This is an important part of the Group's comprehensive digital transformation strategy, not only modernizing internal processes but also contributing to the overall development of the national digital infrastructure.

In addition, connecting to national database platforms via the National Public Service Portal to reduce paperwork and digitize the process of providing electricity services to customers is also an important direction from the Party Committee. This demonstrates the commitment of the EVN Party Committee to reforming administrative procedures, bringing maximum convenience to people and businesses. When customers can look up information, submit documents and track progress online, the burden of paperwork and time will be significantly reduced, creating a more transparent and efficient business environment.

Power workers repair and maintain the power grid

Towards Digital Power Group

To truly become a "Digital Power Group", the EVN Party Committee has directed the continuous development of a customer experience journey, establishing criteria and tools to evaluate the quality of customer experience in a scientific and quantitative manner. This shows a change in thinking from "power supply" to "service provision", focusing on customers. All digital transformation activities and science and technology applications are aimed at the ultimate goal of bringing the highest satisfaction to electricity users.

In addition, in internal management, the Party Committee also directed member units to strongly apply science and technology to power grid management and operation (for example, smart grid), asset management, optimizing production and business processes, minimizing losses and improving operational efficiency. Technologies such as artificial intelligence (AI), big data, and the Internet of Things (IoT) are gradually being researched and applied, promising to create breakthroughs in power system management and operation.

With the glorious revolutionary tradition, the spirit of solidarity, dynamism, creativity and valuable lessons learned from the past terms, under the close leadership and direction of the Party, the Government, ministries, branches and superior Party committees, together with the unceasing efforts of Party committees, Party organizations, cadres, Party members and employees in the Group, the Party Committee of Vietnam Electricity Group firmly believes that it will overcome all difficulties and challenges. The 4th Congress of the Party Committee of the Group, term 2025-2030, will be an important milestone, guiding the Group to successfully complete the set goals and tasks: Building a strong and clean Party Committee; innovating, accelerating, making breakthroughs, bringing the Group to comprehensive development in the new era, firmly on the journey of creating a modern, smart and sustainable electricity system, making an important contribution to the cause of industrialization and modernization of the country.

Anh Tho

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