With the goal of implementing digital transformation in production and business activities, while continuously improving the quality of customer service, Binh Thuan Electricity Company has built a roadmap to gradually unify the schedule for recording electricity consumption indexes of electricity customers in customer areas where electronic meters have been installed with remote data collection on the last day of the month.
The implementation will be carried out on a schedule for each customer group and each area that has ensured sufficient technical infrastructure conditions, as well as being suitable for the actual situation of installing electronic meters for customers.
Initially (from September 2022 to November 2022), Binh Thuan Power Company has implemented the program for customers with dedicated transformer stations; In 2023, it will continue to implement it for customers at public transformer stations (including customers buying electricity for domestic use and customers buying electricity for non-domestic use) who have installed electronic meters with remote data collection reaching 100% (or nearly 100%). Specifically: In July 2023, Binh Thuan Power Company changed the meter reading schedule to the end of the month for 38,955 customers, and in September 2023, it will be implemented for 58,176 customers in the following areas:
In the month of changing the meter reading schedule: The electricity output used by the customer during the time corresponding to the current meter reading schedule will be calculated together with the electricity output used by the customer from the current meter reading date to the end of the month to issue in 01 electricity bill. Electricity bill is calculated based on the electricity output recorded on the meter according to the actual time of use; electricity price is implemented according to regulations, the electricity rate of each step is increased according to the actual number of days of electricity use, thus ensuring full rights of customers. Information on the number of days of use, electricity consumption and price is shown on the Electricity bill, Detailed list of electricity bills.
From the month following the month of changing the meter reading schedule: The customer meter reading schedule is performed on the last day of the month. The electricity consumption and monthly electricity bill will be calculated for the entire month (from the 1st to the last day of the month). Changing the meter reading schedule to the last day of the month not only ensures full customer rights but also makes it convenient for customers to easily remember the meter reading date, easily check and monitor the electricity consumption index according to the correct number of days in the month (from the 1st to the last day of the month) and proactively plan monthly electricity payment.
Binh Thuan Electricity Company respectfully informs Customers and looks forward to receiving their consensus and cooperation during the implementation process, thereby helping the Electricity industry continue to improve and continuously enhance the quality of electricity services.
For any feedback or questions regarding the general use of electricity as well as the change of meter reading schedule to the last day of the month, please contact the Customer Care Center directly at 19001006/19009000, Email: cskh@evnspc.vn, EVNSPC Customer Care Application or contact the Electricity Authority managing electricity sales in the area for service.
Best regards
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