Bank for people, accompanying the country, entering a new era

At a bank that takes heart as its foundation like SHB , bringing the best values to people is always a top priority. And the "Bank of the Year" award that SHB was honored with is proof of this. The eConomy SEA report at the Vietnam - Asia Digital Transformation Summit 2024 shows that Vietnam has the fastest digital economic growth rate in Southeast Asia for 2 consecutive years (28% in 2022, 19% in 2023). According to McKinsey, the global banking industry is forecast to create an additional 200 to 340 billion USD in value annually. Therefore, improving human resources capacity, innovating and bringing value to customers and the community is an inevitable trend. Throughout its development journey, Saigon - Hanoi Commercial Joint Stock Bank ( SHB ) has always put people as the top priority in every decision. The Bank is constantly striving to deploy products, services and develop policies revolving around human resources, customers and the community. The "Bank for People" award presented to SHB within the framework of the Better Choice Awards 2024 is one of the proofs of the Bank's determination in this orientation. Human resources are respected and facilitated for comprehensive development . "SHB is an important part of my flow", "Accompanying SHB is my happiness", "SHB is my second home" ... are the proud shares of SHB employees when talking about their workplace. Thousands of stories and letters of sharing from employees have been told over more than three decades of the Bank's development. Even in the most difficult times due to the pandemic, the difficult economic situation ... the spirit of "solidarity, leaving no one behind" has always been carried out by SHB. As one of the 5 largest private commercial banks in Vietnam, SHB understands that people are an extremely important factor in determining the success of a business. That is why SHB identifies "People are the subject" - one of the 4 important pillars of the Bank in the journey of strong and comprehensive transformation 2024-2028. On that basis, SHB implements human resource policies to maximize human resources, associated with the development of the Bank. The average age of SHB's employees ranges from 27 - 35 years old, belonging to the group of enthusiastic and passionate human resources for development. The Bank always creates conditions and opportunities for employees to work, experience and participate in training to develop themselves comprehensively. SHB has organized nearly 370,000 training hours with an average of nearly 65 training hours per employee per year, along with hundreds of specialized courses with maximum application of technology to serve the needs of digital transformation. In addition, SHB has been building a modern working environment with the new Agile working method, international standard office design and was honored by the Asia Awards Organization as "Best Workspace in Asia".

Working space at SHB

With a dynamic working environment, comprehensive and diverse remuneration, SHB has been honored by HR Asia Magazine as "Best Workplace in Asia" four times. In 2024, SHB was also honored by Finance Asia Magazine as "The Bank with the Most Diverse, Equitable & Inclusive (DEI) Work Environment in Vietnam". In addition, SHB is continuing to create and develop corporate culture, creating a bond between bank employees, employees with customers and the community based on 6 core values "Heart - Trust - Trust - Knowledge - Intelligence - Vision", in which "Heart" is the root. Not only focusing on improving the capacity of employees, throughout the journey of more than 30 years, SHB has always paid attention to developing education and nurturing talents for the country, especially high-quality talents. The Bank has strategic and comprehensive cooperation with many universities and educational centers, providing learning opportunities, practical experience and opening career doors for many young people. Dedicated and attentive, putting customers at the center At SHB, every staff member is always dedicated and attentive to customers right from the smallest actions, which comes from the DNA and culture of the Bank. SHB focuses on listening, understanding and accompanying customers in every stage of development. The Bank continuously researches and offers diverse and competitive products, suitable for many different customer groups. From personal financial plans, small business projects to large development goals, SHB is always ready to overcome all challenges with customers to conquer goals and reach new heights.

SHB staff are always dedicated and attentive to each customer.

For Ms. Nguyen Thu Huong, an employee of the 24/7 Customer Support Center, more than 10 years of working here is also more than 10 years of "working with dedication and effort every day". She shared that the nature of the department's name is 24/7 customer service, so at any time, her criteria is 24 hours a day, 7 days a week, 365 days a year, always aiming to support customers in the best way, bringing efficiency so that customers trust the bank's services. "I don't know how to fully express the meaning of "from the heart" but whatever we do will come from our hearts. I want that when customers call, I can solve their problems. I try to support customers in the best way. That is the heart that we trust", Ms. Nguyen Thu Huong said. With dedication, SHB constantly innovates and improves service quality with the motto "Taking customers and the market as the center". The bank invests heavily in technology, develops modern and convenient digital banking products, aiming to bring the best experience to customers. Accompanying, creating and spreading good values to the community For more than three decades, SHB has always actively implemented and well implemented the policies of the Government and the State Bank in supporting and accompanying businesses, customers and people in difficult times. SHB is one of the joint stock commercial banks that actively reduced interest rates to support customers during the pandemic, and is one of the first units to implement the Government 's policy to support a 2% reduction in loan interest rates for businesses, cooperatives and business households to recover their business.

SHB actively spreads love to all parts of the country

After storm No. 3 (Yagi), SHB quickly supported the affected people and launched many support packages to help businesses continue their operations. Responding to the Prime Minister 's call, on October 5, SHB contributed 100 billion VND to the program to support the elimination of temporary and dilapidated houses for poor and near-poor households nationwide with the theme "Warm home for my people". It is estimated that SHB has contributed nearly 150 billion VND to social security activities in recent times. In the journey of spreading love to all parts of the country, SHB always pays special attention to the education sector. The bank has accompanied and supported many generations of Vietnamese students through scholarship programs, school construction, funding teaching equipment and many other meaningful activities.

SHB always pays special attention to the education sector.

Recently, SHB has cooperated with the Vietnam Buddhist Sangha and the People's Committees of Tua Chua and Dien Bien Dong districts, Dien Bien province, to inaugurate two classrooms for primary boarding schools for ethnic minorities in the province with a total value of 12.5 billion VND, helping children have a better learning environment, becoming talented people contributing to the country. SHB's practical actions demonstrate a strong commitment to accompanying social security activities, for the community and the future of the country. Continuing the tradition of more than three decades, SHB will continue to persevere with the direction of sustainable development, accompanying the creation and spreading of good values to people, and entering a new era with Vietnam. Source: https://nhipsongkinhte.toquoc.vn/ngan-hang-vi-con-nguoi-dong-hanh-cung-dat-nuoc-buoc-vao-ky-nguyen-moi-20241029101418887.htm