Make people's satisfaction the measure of effectiveness

After one month of operation, the Public Administration Service Center (PVHCC) of Hau My commune, Dong Thap province has initially shown its effectiveness, creating positive changes in handling administrative procedures at the grassroots level. The reception and processing of documents are carried out publicly and in accordance with procedures, contributing to improving the effectiveness of state management and especially bringing satisfaction to people and organizations when coming to transact.

FAST, FRIENDLY AND EFFICIENT

After just one month of operation, the Public Service Center of Hau My commune has made a positive impression thanks to its scientific organization and the dedicated service spirit of its staff. The center has 7 working counters, clearly dividing the flow of receiving documents according to each type of procedure.

Hau My Commune Public Administration Service Center wholeheartedly serves the people.

Upon arrival, people are guided right from the outside area, automatically take a number, wait for their name to be called and have their documents received in an orderly and civilized atmosphere. With simple procedures such as document authentication, documents are processed within 20 minutes, helping people save time and effort.

Mr. Nguyen Van Tam, a resident of Hau My commune, said that this was his first time coming to do the certification procedure but he did not feel as confused as he had imagined. “When I arrived, I was given detailed instructions, from getting a number to finding the right counter. The staff receiving the application was very gentle and cheerful. I completed the procedure in less than 20 minutes. I was very satisfied.”

What Mr. Tam and the local people are satisfied with is not only the quick processing of documents, but also the friendly and airy arrangement of the transaction space, with air conditioning at all counters, creating a comfortable feeling for both people and civil servants during the working process.

Similarly, Ms. Le Thi Hong, a trader at the commune market, came to the Center to register for a business license and quickly completed the procedures in the morning. “Before, when I went to do paperwork, I had to ask a lot of questions, but now everything is clear, the staff here give detailed instructions. I just need to follow the instructions and it will be done. I find this process stable and trustworthy.”

Positive feedback from the people shows that putting the Public Service Center of Hau My commune into operation not only improves the efficiency of handling procedures but also contributes to building the image of a friendly government close to the people.

CONTINUOUS IMPROVEMENT

After one month of operation, the Public Administration Center of Hau My commune has received and processed thousands of records in many different fields, contributing to effectively serving the people's need for administrative procedure settlement.

Specifically, in the field of elderly people and social protection, the Center received 320 applications for elderly people's benefits and 20 applications for social protection benefits, all of which were processed in accordance with prescribed procedures.

In the field of justice and civil status, the Center has received and completed the results for 91 files related to transaction contracts, 186 files of signature certification, 190 files of job application certification and 557 files of certified copies. In the field of land, agriculture and environment, the Center has received a total of 9 files, including 5 files of requests for land use purpose change and 4 files of first-time issuance of land use right certificates.

In the field of business registration, 12 applications were received and processed, including 6 new registration applications, 4 temporary suspension applications and 2 termination applications.

Ms. Vo Thi Bich Le, a civil servant at the Center, shared that since the Center began operating, the workload has increased significantly. However, coordination between sectors has become more convenient. We always try to guide people carefully, clearly explaining each step in the application processing process so that people do not feel confused or have to go back and forth many times.

Talking about the orientations in the coming time, Vice Chairman of Hau My Commune People's Committee Le Van Be Hai, Director of PVHCC Center, added that in the coming time, the Center will continue to improve the process of handling administrative procedures in a quick, transparent manner, taking people as the center of service.

We pay special attention to improving the quality of civil servants, promoting the application of information technology, increasing the rate of online processing of records, in order to contribute to building a modern, efficient and friendly administration.

Along with that, the Center is also upgrading and expanding the waiting area reserved for people, equipping it with air conditioning and necessary amenities, to improve the reception environment in a more civilized, modern and friendly direction for local people.

In addition, the Center will also increase surveys on people's satisfaction to promptly adjust service methods. Feedback and suggestions will be received and processed promptly to perfect the process and improve service quality every day.

With the motto "Taking people's satisfaction as a measure of service quality", Hau My Commune Public Service Center has gradually affirmed its role as a focal point for receiving and processing administrative procedures quickly and transparently, shortening the time for processing documents and reducing inconvenience for people.

GIANG NGUYEN

Source: https://baoapbac.vn/xa-hoi/202508/trung-tam-phuc-vu-hanh-chinh-cong-xa-hau-my-dat-su-hai-long-cua-nguoi-dan-la-thuoc-do-hieu-qua-1047844/