Viettel Telecom's 24/7 information rescue technical force - Photo: VGP/Cam Thuy
In localities directly affected by the storm, Viettel Telecom has activated emergency response plans, including: Reinforcing telecommunications infrastructure, checking the broadcasting station system. Preparing supplies, backup power sources and organizing 24/7 response. Mobilizing 150 technical teams ready to support affected provinces. Increasing the number of call center staff to 1.5 times the usual number.
Proactively alert and support customers
Viettel Telecom has sent warning messages to 2.5 million customers in affected areas, instructing them on how to turn off electronic devices such as modems and TV receivers to ensure safety.
At the same time, the Corporation has also prepared nearly 6,000 km of backup fiber optic cables, 237 free battery charging points and mobile sales teams to ensure quick service recovery after the storm.
Viettel Telecom arranges 237 free charging points for people - Photo: VGP/Cam Thuy
As early as the afternoon of July 20, 2025, Viettel Telecom quickly implemented support policies for nearly 4 million customers in areas predicted to be affected by Typhoon Wipha. The policies include: card top-up promotion with 20% data usage bonus, delaying blocking and cutting of service fees, and introducing suitable preferential packages to help customers maintain communication connections throughout the typhoon's landfall.
Viettel Telecom affirms that it will continue to closely monitor the developments and impacts of the storm, and promptly supplement measures to support and care for customers in the affected areas, ensuring the best benefits and experiences for customers.
MT
Source: https://baochinhphu.vn/san-sang-dam-bao-thong-tin-lien-liang-cho-nguoi-dan-de-ung-pho-bao-wipha-102250722104632929.htm
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