In each of these local groups, there are officers from the Department of Agriculture and Environment, the Department of Finance, and the Department of Construction coordinating with the local Public Administration Service Center to receive public administrative records regardless of administrative boundaries.
The arrangement of 38 local teams spread across Ho Chi Minh City (including the areas of Binh Duong and Ba Ria - Vung Tau before) is a strong step, promptly supporting localities to remove obstacles in receiving and handling administrative records. This step sends a very clear signal about the strong transformation of the government apparatus, from management thinking to serving people and businesses, towards the modern governance of a megacity.
Previously, on July 1, along with the whole country, Ho Chi Minh City proactively joined the implementation of the 2-level local government model. Up to now, after the first month, the 2-level local government in the city has been operating smoothly, receiving positive feedback from people and businesses. However, in reality, there are still some difficulties and problems, such as the space of the Public Administration Service Center at the commune level is small, not meeting working requirements; the information system in some places is not synchronized, data is not fully connected with the National Public Service Portal, causing difficulties in looking up information and processing records...
However, in that context, the team of commune-level cadres and civil servants in Ho Chi Minh City has demonstrated a remarkable spirit of overcoming difficulties and creativity. Many localities have proactively innovated and implemented many creative models, such as "coffee" with people and businesses ( Binh Duong , Chanh Hiep, Thu Duc wards...) to create a direct interaction channel, immediately solving many local problems. Tan Hung Ward pioneered with "Tan Hung Ward Q&A Virtual Assistant" on the ChatGPT platform, helping people look up information quickly and accurately and reducing the workload for ward cadres and civil servants... Many cadres and civil servants work at high intensity, work overtime, even work on weekends with the spirit of "finishing the job, not finishing the time", demonstrating their dedication to the people.
Another bright spot in the effort to shift to a service mindset is the exemption of construction permits in areas that meet the planning conditions. Typically, on August 1, the People's Committee of Binh Phu Ward announced areas exempted from construction permits in the area. Instead of having to apply for permission as before, people in these areas only need to send a notice of commencement to the ward at least 3 working days in advance. This is a specific way of administrative reform, reducing procedures and time costs for people, which the city is trying to replicate, aiming at a government "serving the people".
Along with the efforts from the commune level, the leaders of Ho Chi Minh City have given drastic and timely instructions to remove obstacles and create maximum convenience for the people. In particular, Chairman of the Ho Chi Minh City People's Committee Nguyen Van Duoc requested to focus on investing in equipment and personnel for the Public Administration Service Centers at the commune level; directed to solve the problem of "brokers" performing administrative procedures. The head of the city government also promoted the implementation of administrative procedure settlement regardless of administrative boundaries with the motto "please visitors, satisfy visitors".
In particular, Ho Chi Minh City will not collect fees when people convert related documents due to changes in administrative units. The city also plans to survey and comprehensively evaluate the operation of local governments at two levels from early August 2025. This activity aims to comprehensively identify emerging issues, thereby providing timely solutions, ensuring smooth administrative procedures, in the direction of "being close to the people, serving the people".
All of these activities, from the drastic participation of Ho Chi Minh City leaders to the creativity and dedication at the grassroots level, show that the two-level local government apparatus in Ho Chi Minh City is gradually transforming strongly, clearly demonstrating the mindset of creation and service, instead of management. The innovations are not only mechanical in terms of organizational structure but also a clear shift in service quality, towards building a creative - transparent - effective digital government, handling well the management and leading the development.
Source: https://www.sggp.org.vn/chuyen-manh-me-sang-tu-duy-phuc-vu-post806522.html
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